Privacy Policy
Effective date: 7 October 2026
Information we collect
We collect your account email and authentication information; profile information such as the student's name and grade; your language preference; subjects you create; worksheet and study-material photos you submit; learning content, OCR, diagnoses, answers, and progress associated with your account; and feedback or tutor messages you send. We also process request and error information needed to operate and troubleshoot the service.
How we use information
We use this information to authenticate you, synchronize your account between the website and app, create and grade learning material, maintain history and progress, provide tutor and audio features, respond to support requests, and maintain the service. Your chosen language controls new learning content; changing it does not translate previously saved work.
Providers and AI processing
Supabase provides account authentication, the database, and private file storage. Our backend runs on Amazon Web Services. Submitted work and relevant learning context are sent to the AI provider configured for the feature; the current default uses OpenAI. Audio features may send text or audio to the configured speech provider, including BytePlus. These providers process the information required for those features under their own service terms and data practices. Do not submit sensitive information that is not needed for the learning activity.
Photos, microphone, and access
The app asks for camera, photo-library, or microphone access when you use related features. You may decline or change these permissions in device settings. Uploaded photos are stored in a private bucket and accessed with account authorization or temporary signed links. Authorization rules associate learning records with their account owner.
Retention and deletion
Account and learning records are retained so you can return to your history and progress. The app's Delete account action removes the authentication account and associated database records through database deletion rules. Uploaded storage objects are not currently automatically deleted by that action. Contact support@colearner.ai to request removal of remaining uploaded files or to ask about other information. Provider retention and backups may have separate retention periods; deletion does not promise immediate removal from every backup or provider system.
Your choices
You can change your account language, edit supported profile settings, remove supported subjects or worksheets, sign out, or delete your account. Contact support@colearner.ai for access, correction, or deletion requests that are not available in the interface. Please submit only information you are authorized to share, including the student's work.
Website storage and updates
The website stores authentication session information and account-specific UI caches in browser storage to keep you signed in and make navigation faster. The app also stores a session and account-specific language cache on the device. Signing out ends the local session. We may update this policy as features change; the effective date identifies the current version.
Contact
For privacy questions or requests, email support@colearner.ai.